Origen – Private Investigators Manizales offers the services of experienced private detectives in the cities of Manizales, Pereira, Armenia, Ibagué, Medellín, and Bogotá. We have the expertise, resources, and qualified personnel to gather the evidence and information needed to conduct a comprehensive commercial assessment of your business.

Evaluate the performance of your sales representatives or employees at your company’s locations—as well as those of your competitors—through our Mystery Shopper service, where our investigators pose as potential customers.

This service involves collecting information through professional audio recording, video recording, and direct observation techniques to assess the quality of customer service provided by your staff. The objective is to identify opportunities for improvement, strengthen your customer service model, and increase the productivity of your sales team.

Our evaluations measure a range of predetermined factors related to both the business premises and the personnel, including:

• Store identification and overall presentation

• Condition and appearance of the facilities

• Professional image of customer-facing staff

• Speed and efficiency of service

• Time dedicated to each customer

• Product knowledge and quality of assistance provided